Your Questions Answered Here

Welcome to our FAQ section. Here, you’ll find clear answers about some of the commonly asked questions. In case you need more information, please feel free to speak to our Application Specialists who will be more than willing to help you.

Common Questions

Get answers to your questions about our products and services.

We specialize in automatic pouch packing machines for granules and powders, ideal for various packaging needs. Our machines are designed for efficiency and reliability, ensuring quality output for your production line.

You can easily request a quote through our contact form available on the website, or by contacting our sales team directly via phone or email. We’re here to help you with your specific requirements.

Yes, we provide comprehensive support for our machines, including installation guidance, troubleshooting assistance, and maintenance services. Our team is dedicated to ensuring your machines operate smoothly.

Absolutely! We offer virtual and in-person demonstrations of our machines. Contact us to schedule a session tailored to your needs, where you can see our machines in action and ask questions.

We provide a standard warranty on all our machines, covering parts and service for the first year. Details and extended warranty options can be discussed with our sales representatives.

Yes, we have machines in which multiple items can be packed, and that too in different weight ranges. 

In some of our variants both granules and powders can be packed in one machine

Yes, we do modifications and in some cases we can do custom designs also. For more details, please contact our sales team.

Our machines are very simple to install, operate and maintain. 

We have a dedicated service and installation team that comprises of skilled and experienced engineers. A lot of issues can be resolved on a video call, and if need be our engineers travel to your premises to do the maintenance work on a call basis.

For more information contact our Installation and Service Team.

It is not expensive, and depends on model to model and wear and tear involved. Typically you can stock some spares which you can replace by yourself or get assistance from us via a video call.

Firstly we provide complete training at the time of installation of the machine. So you will be able to sort out most of the issues by yourself. 

Also, our engineers are available during working hours for all remote assistance. Most of the issues.

Furthermore, we have a list of spares that you can buy and stock so that in case of any urgency, the spares are available at your end and we can get them changed remotely.

However in extreme situations if you are unable to do it by yourself, we can depute our engineers on a paid call basis to visit your premises and resolve the issue.

We have a list of recommenced spares for each model, which you can purchase separately.

The delivery period varies from model to model and its complexity involved and our order status at the time of receipt of your order. 

Typically it takes about 20 days to complete the manufacturing process. After which the machines are usually despatched from our premises.

You will be given a point of contact who will coordinate with you after we receive your order. And from here you can get updated information about your production, despatches and installation